Terms of Service

These Terms of Service ('Terms') govern your use of the services provided by Mio Gato Software ('Company', 'we', 'us', or 'our'). By accessing or using our services, you agree to be bound by these Terms.

By accessing and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with these Terms, you must not use our services.

Mio Gato Software provides various software solutions including but not limited to:

• Cloud-hosted software products (SaaS)
• Self-hosted deployments of our products
• Technical support and maintenance
• Software updates and bug fixes

As a user of our services, you agree to:

• Provide accurate and complete information
• Use our services only for lawful purposes
• Maintain the security of your account credentials
• Respect the intellectual property rights of others
• Comply with all applicable laws and regulations

You may not use our services for any of the following purposes:

• Any illegal or unauthorized purpose
• Transmitting harmful or malicious code
• Unauthorized access to our systems or other users' data
• Sending unsolicited communications or spam
• Distributing viruses, malware, or other harmful software
• Harassing, threatening, or intimidating others

All content, features, and functionality of our services are owned by Mio Gato Software and are protected by international copyright, trademark, and other intellectual property laws.

Ownership

We retain all rights, title, and interest in and to our services, including all related intellectual property rights.

License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use our services for your internal business purposes.

The following terms apply to all paid services:

• Pricing is as specified in your service agreement or on our website
• Invoices are due within 30 days of receipt
• Late payments may incur additional fees
• Payment disputes must be reported within 30 days

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period.

Refunds

Refunds are handled according to the refund policy published for each product.

To the maximum extent permitted by law, Mio Gato Software shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services.

OUR SERVICES ARE PROVIDED 'AS IS' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We warrant that our services will be performed in a professional manner consistent with industry standards. Our warranties include:

• Professional workmanship and industry best practices
• Compliance with applicable laws and regulations
• Confidentiality of your proprietary information

You agree to indemnify and hold harmless Mio Gato Software from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

Either party may terminate the service agreement with appropriate notice. We reserve the right to terminate services immediately for breach of these Terms.

Survival

Provisions regarding intellectual property, limitation of liability, and indemnification shall survive termination.

These Terms shall be governed by and construed in accordance with the laws of the Dominican Republic, without regard to its conflict of law provisions.

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the Dominican Republic Arbitration Center.

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government regulations.

We reserve the right to modify these Terms at any time. Material changes will be notified to users with at least 30 days advance notice. Continued use of our services after changes constitutes acceptance of the new Terms.

For questions about these Terms of Service, please contact us: